The 7 myths of marketing a service business
Myth 1: Marketing is a cost, not an investment
When you spend time and money randomly on marketing, then it
probably is an expense because you're not generating a return on
the resources invested in it. Many people make the mistake of
emulating the marketing tactics of large companies (such as
image advertising) that just don't produce good returns for
small businesses. The fact of the matter is that small
businesses have to produce BETTER marketing than large
businesses because they can't afford to make mistakes by
dropping hundreds or even thousands of pounds/dollars onto
campaigns that don't work. What often happens is that business
owners spend lots of money on ineffective campaigns, then
erroneously conclude that marketing is an expense, or not worth
doing at all.
However, the secret to marketing success is to create a
marketing system. A system of activities, strategies, tactics
and automation that reliably and predictably create measurable
results and positive ROI. I call this the "marketing slot
machine". It's a slot machine that for every 1/$1 you put in,
you get 1.50, or 2 or 5 or more back out. Once you've created
this system (which requires a small amount of experimentation
and testing), you should be able to turn it on and off at will,
and invest as much as you can to gain maximum returns.
Myth 2: Marketing is expensive
Marketing is only expensive (and therefore an expense rather
than an investment) when it is either unaccountable or
ineffective. There are myriad ways to market you business
inexpensively that are highly effective, once you know how. The
key is to understand the elements or variables that go into each
activity or campaign, and how they affect the ultimate outcome.
This is where most people go wrong, and that's why their
marketing fails to produce the results that they'd hoped for.
Often the message is weak or confusing, it's being sent to the
wrong people, or they fail to follow up. Get the formula right,
and marketing can be very inexpensive - I spend less than 100
per month on marketing and I'm getting great results.
Myth 3: Marketing means I have to be pushy and salesy
Good marketing, done the right way is neither pushy nor salesy.
It's a complete myth that pushy, "gift of the gab" people make
the best sales people. Why? Because they spend most of the time
talking about themselves or their products and then manipulating
people into buying from them. Whilst this used to work, and
still does occasionally, it often results in buyers remorse and
a general sense of uneasiness on the part of the buyer. Much of
the time it creates resistance and a feeling of wanting to run
for the hills - have you ever felt like that?
Ironically, the best marketers and salespeople are those who
listen. They listen to what potential clients are saying and see
if there's a match between what they offer and what the buyer
needs. They build relationships and educate their prospects
about how they can help them. The art is to get in front of
people who have demonstrated a need or want for what you offer,
and who will gladly learn more about what you do and how you can
help them.
Myth 4: Marketing produces instant results
Some people believe that if they keep running their
adverts/campaigns that they'll "increase their profile", and
somehow, magically one day, a stampede of clients will come
rushing to their door. I don't subscribe to that theory, because
I believe that all marketing should produce a measurable result
that can be observed in a fairly short time frame. If you're
marketing efforts are not producing obvious, tangible results
then you need to look at the elements that aren't working.
Having said that, marketing is not something you can usually
achieve overnight success in. It's somewhat like rolling a
snowball down a hill - there's a cumulative effect and momentum
increases over time. To create the cumulative effect and
momentum requires sustained and consistent effort. Marketing
isn't something you do occasionally, and then put on the back
burner. It's something that you need to do constantly, bit by
bit, in the same way that a sportsperson needs to train every
day to be good enough for the Olympics.
Myth 5: Once my diary is full, I can stop marketing
It's human nature that once you've got some well-paying work you
feel rather pleased with yourself, and focus most of your time
on servicing your new clients. However, if you have a sales
cycle that's usually more than a couple of weeks long, then
you're going to come a cropper once the project finishes.
Because if you don't continue to do your marketing whilst you're
working on the project, then at the end of the project you may
find that your sales pipeline is empty and you have to start up
your marketing all over again. It may then be a number of weeks
before people start to progress down your sales pipeline towards
actually doing business with you. This is what is commonly
referred to as the "feast and famine" syndrome.
If you prefer to avoid these peaks and troughs of income
producing activity, then you need to think about how you can do
a little bit of marketing on a consistent basis. Even better -
create a marketing system that easily and reliably entices
prospects into your sales pipeline without huge amounts of
effort from you.
Myth 6: My business is small, so I don't need a marketing plan
I tried some marketing plan software once. It asked me a lot of
questions about market share, mission statements plus product,
price, promotion and place. Great fun, if your mind likes to
chew on such imponderables. As a graduate of a business studies
degree I knew exactly what it was referring to, but had no idea
how that was useful to a small business. And guess what - that's
because it isn't!
No wonder then, that most small businesses don't have written
marketing plans, when traditional style marketing plans seem
convoluted and esoteric. However, this doesn't mean that a
marketing plan in your head is any better. The question is
whether this results in any organised activity.
And to me, that's the essence of a marketing plan - a blueprint
for organising your marketing activities. It doesn't have to be
high-falutin' or fancy, or be filled with marketing-jargon, but
what it does need to do is focus resources on specific action
steps that need to be taken to achieve specific goals. There's a
world of difference between carrying ideas around in your head,
and writing them down into an organised plan of action.
If you don't have a written marketing plan, then I urge you to
consider this: research suggests that businesses that create a
written marketing plan increase their revenue by about 30% after
having created one.
Myth 7: External marketing help is expensive
If you enlist the help of what I refer to as "traditional"
marketing consultants, then it probably is expensive. You're
probably looking at thousands down in one shot, rather than
hundreds and probably no guarantees of success. It's quite
possibly a stark choice between taking the family on holiday, or
paying for your PR or marketing consultant.
If giving up your family holiday doesn't appeal, then you may
choose to go down the route of taking training courses, reading
books, attending seminars, enrolling on e-courses and all manner
of other self-study options. The problem with all of this, is
that there is rarely any hands-on, customised support for you
and your business. And, there's no accountability - or as I like
to say - a friendly kick in the pants to keep you on track. It
may also take you quite literally years of trial and error to
find out what works for your business. And that's assuming that
you even implement what you've learnt, which, sadly, most people
don't.
However, a new alternative has emerged in recent years -
marketing mentoring or coaching. Rather than paying thousands to
have a marketing consultant do it all for you, or struggling up
the learning curve by yourself, you now have the option to work
with a coach or mentor who can advise you, guide you and show
you how to do your marketing for yourself. Plus they'll make
sure you stay on track. If attracting more clients is important
to you, and you haven't yet created your own "marketing slot
machine" then I highly recommend you find a marketing coach who
will help you create a marketing system that works for you.
About the author:
Jane Hendry helps professionals, consultants and coaches to
create marketing systems that easily and consistently attract
their ideal clients. To get your f*ree Attraction Marketing
Starter Kit please visit http://www.attractioneers.com